Enjoy free shipping on all B2B orders with a total value above €700.
Includes prescription lenses and any custom eyewear.
Standard returns and refunds do not apply because these products are made to order.
Exceptions:
Manufacturing defects
Incorrect prescription
Fit issues
In these cases, we will offer one free adjustment or remake.
Notify us within 7 days of delivery if items arrive damaged or incorrect.
Resolution will be a replacement or full refund, as appropriate.
For bulk orders, returns and exchanges must be agreed upon prior to shipment, and specific terms may apply.
We comply with Norwegian and EU B2C regulations where applicable:
Norwegian Law (Angrerettloven)
20: 14-day withdrawal period for non-custom goods
22(e): Exemption for goods made to consumer specifications (e.g., prescription lenses)
EU Law (Consumer Rights Directive 2011/83/EU)
Articles 9–16: Consumer rights
Article 16(c): Exemption for goods made to customer specifications
Note: While B2B transactions may not always fall under consumer protection laws, we apply these standards to ensure transparency and trust.
